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Accessibility Statement

This accessibility statement applies to the www.webster.uk.net website.

This website is run by Torfaen County Borough Council however the content is provided by local businesses and community groups and therefore is out of the control of Torfaen County Borough Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of the content is not written in plain English

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Alternatively, you can write to us at:

Torfaen County Borough Council
Civic Centre
Pontypool
Torfaen
NP4 6YB

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our web team via email at webmaster@torfaen.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

  • Telephone: 01495 762200 (08:30 to 17:00 - Monday to Friday)
  • Email: calltorfaen@torfaen.gov.uk
  • Visit: Torfaen County Borough Council, Civic Centre, Pontypool, NP4 6YB

Technical information about this website’s accessibility

Torfaen County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDFs and other documents published after 23 September 2018 are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

We aim to replace PDF and Word documents on our website with accessible HTML pages where possible. Where PDF and Word documents are still required, we aim to make these accessible over the coming months.

Most of our videos do not have captions. This does not meet WCAG 2.1 success criterion 1.2.2 Captions (Prerecorded). Most of our videos do not have transcripts available. Some of the videos are provided by other organisations, so we do not have control over them. Any new videos created by Torfaen County Borough Council from 23 September 2020 onwards will have captions and transcripts available as standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 Name, Role Value.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on 19th March 2024.

This website was last tested on 19th March 2024. The test was carried out by Silktide.com and Torfaen County Borough Council. All pages of the website and a sample of PDF documents within the website were tested.

Silktide currently scores www.webster.uk.net at 95 out of 100 for accessibility.

You can contact webmaster@torfaen.gov.uk by email to get a copy of reports and to ask for further details on reports.